Refund Policy – rhude-tshirt.com

Returns & Refunds Overview

At rhude-tshirt.com, we want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return eligible items within 14 days of delivery for a refund or exchange.

Eligibility Requirements

To qualify for a refund or exchange, items must:

  • Be unused, unworn, and in original condition
  • Include all tags and original packaging
  • Be accompanied by a valid proof of purchase

How to Initiate a Return

  1. Request Authorization: Log in to your account at rhude-tshirt.com and submit a return request. Guest customers may contact us through the online form.
  2. Pack Securely: Use the original packaging or a sturdy box to prevent damage during transit.
  3. Ship Back: Send the package using a tracked shipping method.

Refund Processing

  • Approved Returns: Refunds are processed within 5-7 business days after we receive and inspect your return.
  • Original Payment Method: Refunds will be issued to the original payment method.
  • Non-Refundable Items: Final sale items (e.g., clearance, personalized products) cannot be refunded unless defective.

Exchanges

For size or color exchanges:

  1. Return the original item for a refund.
  2. Place a new order for the desired item.

Note: Direct exchanges are not available to ensure faster processing.

Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Notify us within 48 hours of delivery.
  • Provide photos of the issue.
  • We’ll cover return shipping and send a replacement or issue a full refund.

Return Shipping Costs

  • Customer Responsibility: Standard return shipping costs are the customer’s responsibility unless the return is due to our error.
  • Free Return Label: Eligible refunds may include a prepaid return label (conditions apply).

International Returns

  • Customers outside the U.S. are responsible for:
    • Return shipping costs
    • Customs fees or import taxes
  • Refunds exclude original shipping charges.

Final Notes

  • Returns without authorization may delay processing.
  • Store credit may be offered for non-compliant returns.
  • For further assistance, visit the Help Center in your account dashboard.